The Relational situation are part of the Active Learning group of tools. They represents realistic situation in different forms. They can be designed with the support of movies, films, stripes, whatever may represent a situation where the participant interact with the SW tool. It is been realized for the first time in 1997 for training bank front line officers. And is a strong integrator of learning for sales, service, call-centers.
How they work ? These types of relational simulators immerse the participant in different situations of real life, allowing him to interact with the surrounding environment and with people.
How to choose a relational simulator in the range of the existing ones ? A Relational simulator must be built for a specific company. It is not possible to recycle an existing one. And it must be developed together with internal experts.
How to build/adapt a relational simulator to fit to your needs ? In simulations, each participant's choice is one of the skills or knowledge that one wants to analyze. In this way, we get a real-time prospect of the capabilities that characterize it. For this reasons the situation is usually created to represent specific realistic case histories.
Who can benefit ? This type of solution contains, in a playful and appealing way, a high educational value. The learner acts as a competitor of games already known so as to turn a moment of verification into a personal challenge.